Good to Know
Returns & Refunds
Not happy? We make it easy to send it back
30 Days
To request a return
Free
Prepaid return label
5 Days
Refund turnaround
How to return an item
1
Contact us
Email info@linxessentials.co.uk with your order number and reason for return.
2
Receive your label
We'll email you a prepaid returns label within 1 business day.
3
Ship it back
Drop the parcel at any post office — keep the receipt for your records.
4
Get your refund
Once we receive and inspect your return, we'll refund your original payment method within 5 working days.
Exchanges
Want a different item?
To exchange an item, please return the original and place a new order. This ensures you get the fastest service and the item you want is reserved immediately.
Conditions
- Items must be unused and in original packaging with tags attached
- Returns must be initiated within 30 days of delivery
- Personalised or custom items cannot be returned unless faulty
- Hygiene products are non-returnable once opened
- Refunds are processed to the original payment method
Ready to send something back?
Start your return in under a minute.